How can we help you?
You can also search for the topics below.
Click here to register and fill in the respective details. Alternatively, you can visit our Nestlé Consumer Centre, where our customer care representative will help you create an account.
If you have misplaced your Nestlé Collect card, kindly call our Customer Care department on freephone 8007 4114, email customercare@mt.nestle.com or visit our Nestlé Consumer Centre at Pantar Road, Lija, so that we can block your existing card, issue a new one and link it to your existing Nestlé Collect membership.
Unfortunately, we do not have a Nestlé Consumer Centre premises located in Gozo. You can visit Nestlé Consumer Centre at Pantar Road, Lija.
The NESCAFÉ® Dolce Gusto® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure and the capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour.
The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).
Over time, limescale slows water flow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. Click here to see how to descale and get some great tips on taking care of your machine.
**PLEASE NOTE** We recommend soaking your capsule holder in the made-up descaling solution for 30 minutes. You can then use the same solution to descale your machine.
Click here for a simple video to show you how to descale your machine or read the instructions below:
Setting up for descaling
1. Make up descaling solution as per manufacturer‘s instructions and then fill water tank with solution
2. Insert empty capsule holder into machine and place jug underneath.
Descaling
1. Press the on/off button and hold in for 5 seconds until it flashes green
2. Please note the on/off switch will continue to flash green throughout the descaling process
3. Switch the lever to the hot position until half of the solution has passed through the machine
4. Switch the lever to the middle position and leave for 5 minutes
5. Switch the lever to the cold position until the remainder of the liquid has passed through the machine
6. Switch the lever to the middle position and leave for 5 minutes
Rinsing
1. Rinse and fill water tank with 1 litre of fresh water and replace jug underneath
2. Switch the lever to the hot position until half of the solution has passed through the machine (half a litre)
3. Switch the lever to the cold position until the remainder of the liquid has passed through the machine
4. Switch the lever to the middle position and turn your machine off. This will take the machine out of descaling mode.
5. Wipe your machine with a dry clean cloth
Future use
1. Turn machine on by quickly pressing on/off switch
2. Descale your machine every 3-4 months
- If your machine was exchanged through the Nestlé Collect Loyalty Scheme with points, you may be able to bring your machine for servicing/ repairs at the Nestlé Collect Consumer Center, Pantar Road, Lija.
- If your machine does not have a warranty, you may bring it to Miller House, Triq l-Esportaturi, Mriehel, for servicing and repairs.
- If your machine was bought elsewhere, please return it to the original seller/ retailer.
For further information on Dolce Gusto machines please call our agent Miller Distributors on +356 23667243.
You can click here to find out which NESCAFÉ Dolce Gusto machines our agent Miller Distributors has currently available. For more information, please call Miller Distributors +356 23667243.
Almost 90% of Nestlé’s packaging is already recyclable but unfortunately NESCAFÉ® Dolce Gusto® capsules cannot currently be recycled in Malta since we do not have a recycling plant available. We are exploring a number of possible solutions and hope to provide an update on our plans in the near future. We suggest recycling the plastic part of the capsule by separating them accordingly and the coffee residue can either be used as compost or disposed in general domestic waste. Please feel free to contact us, should you have any further queries.
All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.
If you have an automatic machine, you can follow the bars on the pods and match this up to the number of bars you select on your machine’s volume selector. This gives you the perfect cup every time.
Find out more about making a NESCAFÉ® Dolce Gusto® beverage here.
The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee, chocolate or a cold variety:
- Milk capsules have a white base
- Coffee capsules have a black or dark brown.
- Chocolate capsules have a light brown base
- Cold drinks have a silver base.
Click here to see an online demonstrations of how to make different drinks.
For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two capsules – one of which contains the milk. Some of our varieties do not come with milk, such as our Espressos, long Black Cups and non-milky teas.
The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is – whether milk, coffee, chocolate or a cold variety.
- Milk capsules have a white base
- Coffee capsules have a black or dark brown.
- Chocolate capsules have a light brown base
- Cold drinks have a silver base.
Click here to see an online demonstrations of how to make different drinks.
Some of NESCAFÉ Dolce Gusto's products contain milk or dairy ingredients. All products that contain milk or dairy ingredients, have the allergens duly indicated on the packaging in the list of ingredients in bold typography. If you have any questions, we advise you to carefully read the information included in the label of our products, including the list of ingredients and allergens.
Pure coffee varieties and the plant-based collection do not contain dairy ingredients, so they can be considered suitable for vegans. If you have any questions, we advise you to carefully read the nutritional information of the coffee included in the label of our products, including the list of ingredients.
